Why is My Smart Bill Different this Month? 

Noticing a difference in your Smart Bill this month? It could be due to several reasons, such as changes in your plan, billing address, or new charges for devices and services. Here’s a quick rundown of why your bill might vary, helping you make sense of the latest statement. 
 

Change of Plan 

Your monthly service fee will also be adjusted accordingly when you change your plan. This change may also include a one-time, prorated monthly service fee.* 

Change of Billing Address 

When you change your billing address, your billing cycle also gets adjusted. This change may also include a one-time, prorated monthly service fee.*

Monthly Subscriptions to Add-on Services 

New Device Charged to Monthly Billing Amortization 

Corrective Billing Adjustments 

• Corrections in the posting of payment 
• Adjustments after charging disputes 
• Unbilled charges 

Roaming Transactions 

Use of roaming services due to random travel will result in roaming charges. There may also be delays in posting roaming charges.

_{*Your prorated monthly service fee (MSF) is the partial MSF covering your activation date until your statement date. This may also be charged when you avail of plan renewal, plan change, billing cycle change, or reconnection from temporary disconnection.}